Also known as a « conversational robot », a Chatbot is a computer program designed to carry on a conversation with a human user, whether in writing, by voice or via a chat window. Chatbots are used, in particular, in customer service, personal assistance, training, etc.[i].
[i] Alexander S. G, Kate B, Jesse S. (2024). Tech Accelerator, article “the ultimate guide to customer service for businesses’’, definition of Chatbot. Consulted on October 3, 2024 on https://www.techtarget.com/searchcustomerexperience/definition/chatbot